Money Back Guarantee

Our Pledge

"We have worked hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your shopping experience with us meets all of your expectations."

Product Guarantee

If you purchase our boxes or supplies and are not 100% satisfied, you can return them within (14) fourteen days from your delivery arrival date for a full refund. No partial returns are offered and all returns are subject to a 15% restocking charge. You will need to arrange for, and pay for, return shipping. Your credit card will be credited once the packages are received by our warehouse.

Shipping Guarantee

If your boxes or moving supplies are not delivered on-time, you can keep your boxes and receive a full refund of your purchase price. This guarantee is subject to the conditions detailed in our Delivery Policy.

Lost Delivery

If your order is considered "lost" or delivered to the wrong location without correction, your credit card will be credited the full order amount, including all shipping charges after our shipping courier has completed its package tracing investigation (Please allow 1-8 day for investigation to be complete)

Delivery Refusal

If you refuse delivery of an order arriving within the Delivery Period as defined in our Delivery Policy, your account will be credited once the packages are returned to and received at our warehouse less applicable delivery charges to and from your destination.